Jan 18, 2018
Chip isn’t the only one that battles the big companies. Cern
has now taken issue with his beloved Samsung. Cern’s refrigerator
is freezing all of his food. His fridge was just over a year old,
but his fridge was 1 year and 1 month old, so technically out of
the warranty. Let the games begin!
Cern’s wife had to take the phone and play good cop whilst
Cern was playing bad cop in the background. Samsung is already
playing hardball because they said it was out of warranty and Cern
would have to pay $100 for the service person to come out to check
on the fridge.
Cern had some communication breakdowns with the Samsung rep
who couldn’t understand that the serial number was of the fridge.
Cern took to the “B for Boy” reading and the poor dude couldn’t
even comprehend. Then the phone service rep was confusing the
fridge with the freezer which set Cern off.
Sometimes the baseline service rep’s can’t handle basic
conversation, so you need to escalate to the “manager” to get some
clearer lines of communication built.
Cern takes a sidebar to rant about AT&T.
Back to the Samsung fridge story. The service agent came out
and fixed the issue, which they claim it they had never seen
before. This did fix the issue for a few months. Then the same
issue came back a few months later. The issue was supposedly fixed
again, but Cern’s wife wasn’t taking any chances and they bought a
The Cern’s already got a new fridge and moved the lemon fridge
out to the garage. This new fridge is handleless which has a nice
look to it.
Chip saw that Cern sold his old fridge on Facebook Marketplace
for a few hundred bucks with full disclosure of the
Cern’s new fridge has the Home Depot extended warranty on it
to hopefully prevent these issues some coming up in the
Tanget to smoke detectors. Cern was on the phone with his wife
and he could hear the low battery beeping on the detectors and she
didn’t hear it. Cern comes home with some 9V batteries to fix.
Do you have
a battle going with any companies? Let us know on Twitter at
@chipandcernshow. Speaking of plugs, pick up your Chip and Cern
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